Sr Client Director Job at Equator Design (Manchester)

Sr Client Director

Equator Design

Location:
United Kingdom , Manchester

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sr. Client Director is the lead senior point of contact for large clients and is a trusted advisor to clients and the broader project and account teams. The Sr. Client Director applies a deep understanding of the Company's and the client's industry, business, and products and translates client needs into opportunities to provide additional solutions and drive revenue growth. This role ensures the smooth creative-led production of campaigns, from briefing strategists and the creative team, though to managing budgets and directing a dedicated account and project management team.

Job Responsibility:

Owns senior-level relationships with clients and key agency players.
Establishes trusted advisor relationships with clients and colleagues.
Acts as a strategic partner providing counsel to assigned client(s) by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities.
Provides thought leadership, insights, and perspectives that support client initiatives and align services and solutions with client needs.
Mentors, coaches, trains and develops the team through formal sessions and on an ad hoc basis.
Responsible for developing and delivering on the Account Plan though a client-centric orientation and across functional groups within the Matthews network.
Maintains existing business relationship with assigned clients by staying closely connected to internal project teams, monitoring progress of ongoing client projects, as needed, and helping to address and resolve promptly, accurately, effectively, and to the client’s satisfaction, any issues or problems that may arise.
Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
Regularly analyzes the profitability and growth of assigned client accounts through KPIs and other metrics
utilizes data in decision-making to maintain or improve account portfolio performance.
Creates strong and effective internal partnerships
collaborates across the business to ensure client needs are met and projects stay within scope, budget, timeline, quality, and other Key Performance Indicators (KPIs).
Communicates timely, relevant information to employees, as appropriate, so they understand company performance, business direction and initiatives, and how they contribute to and benefit from the Company’s success.
Sets high and clearly defined standards for direct reports
provides current, objective, and complete positive and constructive feedback and addresses performance concerns directly, fairly, and in a timely manner.
Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients’ objectives and expectations.
Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
Additional duties as assigned.

Requirements:

Bachelor’s Degree in Sales, Marketing or related field
Advanced degree (MBA, Master’s) preferred
10+ years progressive experience managing client accounts in a Creative Design Agency (advertising, marketing, publishing, film), Market Research firm, or similar consulting Environment required
8+ years in a leadership role
Or equivalent combination of education and experience
Routine travel is required, including the potential for international travel
Experience in meeting or exceeding sales targets with new and existing clients.
Proven experience leading relationships and helping clients develop and deploy marketing communications within one or more industries.
Strong understanding of effective Creative Design practices, trends, techniques, and processes across various touchpoints or mediums (e.g. MarComms, in-store, online, mobile, print, direct).
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting.

Additional Information:

Job Posted:
February 03, 2026

Equator Design - All Job Offers

Job Link Share:

Sr Client Director

Equator Design

Location:
United Kingdom , Manchester

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 03, 2026

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