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A Sr. Client Account Executive, Enterprise at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving year-over-year revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their accounts. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.
Job Responsibility:
Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion
Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication
Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives
Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements
Proactively generate leads and nurture a robust sales pipeline
Consistently achieve or surpass quarterly revenue targets
Requirements:
7-10 years of sales experience in an ever-changing environment
Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background
Ability to communicate, present, and influence key stakeholders and decision-makers
Experience providing timely and accurate forecasts to sales leadership
Excellent time management and organizational skills with the ability to track numerous details
5 years of SaaS sales background strongly preferred
bonus points for UCaaS/CCaaS
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)
Curiosity: Ability to get to know your customers’ business, internal teams, and processes
Closing mindset: Get ahead of closing deals by asking closing questions early and often
Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
Communication: Clear communication is critically important to this role