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Sr. Claims Advocate

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Alera Group

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Location:
United States , Tacoma

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Category:
Insurance

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Contract Type:
Employment contract

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Salary:

80000.00 - 90000.00 USD / Year
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Job Description:

Alera Group is looking for a Senior Claims Advocate to join the team. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Job Responsibility:

  • Adhere to department procedure standards
  • Follow-up with policyholders/insureds after new losses have been reported to answer questions and provide guidance regarding the claims process
  • Document claim activity in claims management system
  • Respond to claims issues/disputes and service requests as needed
  • Hold conference calls with insurance adjusters/supervisors to discuss policyholder concerns with the handling/course of a claim and ensure timely closure and positive outcome
  • Provide regular claim status reports to our clients
  • Review open and recently closed claims and loss runs with large clients to address loss trends and/or other concerns
  • Function as backup for team members
  • Assist with special projects as directed by Claims Manager
  • Occasional presentation to small groups
  • Participation in claims roundtables mandatory
  • Develop and maintain positive relationships with internal and external clients
  • Maintain extensive knowledge of claims developments, coverage and markets

Requirements:

  • Strong and professional oral and written communication skills, with presentation and public speaking abilities
  • Attention to detail, dependability, initiative, and sound judgment in decision-making
  • Proficiency in Sagitta, ImageRight, and MS Office (Word, Excel, Outlook, PowerPoint)
  • Minimum 5 years of claims experience, including Commercial, Personal Multiline, and Workers' Compensation, unless waived for exemplary performance
  • Expertise in coverage interpretation, complex loss analysis, and claims litigation
  • Commitment to continued professional development through designations like INS, AIC, SCLA, CPCU, and ARMS
  • Mastery of Senior Claims Advocate duties and responsibilities
What we offer:
  • Medical
  • Dental
  • Life insurance
  • Disability insurance
  • 401k
  • Generous paid time off

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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