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Vodafone Logo Vodafone · IT - Administration

Sr. Change Management Support Engineer

Egypt, Giza · Job Posted July 03, 2026
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Job Description

We are seeking a skilled professional to manage and support end-to-end service change management processes, ensuring the stability and quality of global Vodafone services. This role plays a key part in evaluating, coordinating, and optimising change requests while collaborating with stakeholders across multiple functions to minimise service impact and enhance operational efficiency.

Job Responsibility

  • Review and ensure high-quality documentation for change requests (CRQs)
  • Support change owners in planning, preparing, and executing service changes
  • Assess the potential impact of changes on live services and ensure risks are properly evaluated
  • Ensure all change requests are reviewed, approved, and authorised by relevant stakeholders
  • Drive adherence to change management processes and ensure compliance across activities
  • Assign and coordinate change requests across the appropriate internal teams
  • Recommend and implement continuous improvement initiatives within change management processes
  • Facilitate communication across internal teams, external partners, and stakeholders regarding changes and service impact

Requirements

  • Experience in Change Management and Service Management within an IT or telecommunications environment
  • Strong understanding of ITIL-based change management processes
  • Demonstrated experience in data centre services, network services, or application operations
  • Ability to evaluate service impact and ensure operational stability
  • Effective communication skills with the ability to engage diverse stakeholders
  • Analytical thinking with a focus on process compliance and continuous improvement
  • Proven experience (4+ years) in service management or a related field

What we offer

  • Opportunity to work on global programmes impacting critical customer services
  • Exposure to international stakeholders, technologies, and large-scale service environments
  • A collaborative environment focused on innovation, continuous improvement, and knowledge sharing
  • Professional growth through hands-on involvement in change and service management processes
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