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ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.
Job Responsibility:
Define business processes and system alignment
Translate business requirements into system definitions and solutions
Act as liaison between the user community and the technical applications development staff
Resolve system problems to ensure customer processes run smoothly
Document business processes, training procedures, standard operating procedures, project status
Implement system alignment with business processes
Technical and implementation focus on providing standard and customized applications
Identifies business system requirements and related business/application solutions
Develops new customizations with design, documentation, testing and training
Conducts business process evaluations to gain technical knowledge of business requirements
Writes and maintains system documentation
Required to perform duties outside of normal work hours based on business needs
Requirements:
Generally requires BS Degree or equivalent work experience
Typically have 4-7 years of directly related experience
CBAP (Certified Business Analysis Professional) certification preferred
Excellent organizational and project management skills
Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems
Strong written and oral communication skills
Strong working knowledge of Data Analysis and/or relational databases
Standard Microsoft Office skill set
Strong working knowledge of system integrations and supporting technologies
Nice to have:
CBAP (Certified Business Analysis Professional) certification