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Sr. Business Process & Analytics Analyst

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Beacon Hill

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Location:
United States , King of Prussia

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100000.00 - 120000.00 USD / Year
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Job Description:

We are seeking a Senior Business Process & Analytics Analyst to drive operational excellence across order fulfillment and customer service functions. Operating at the intersection of Operations, Analytics, Finance, and Systems, this role focuses on turning data, workflows, and technology into measurable improvements in efficiency, reliability, and customer experience.

Job Responsibility:

  • Partner directly with order fulfillment and customer service leaders to understand daily workflows, performance metrics, and service expectations
  • Conduct end‑to‑end process reviews across order‑to‑cash, fulfillment, and customer support activities
  • Identify root causes behind performance gaps, rework, bottlenecks, and service variability
  • Design and implement practical process improvements using Lean and continuous improvement principles
  • Ensure changes are clearly documented, easy to adopt, and sustainable for frontline teams
  • Identify opportunities to reduce manual effort and streamline repetitive or error‑prone tasks
  • Collaborate with IT and system owners to deliver improvements through system enhancements, workflow automation, and reporting solutions
  • Build business cases and ROI assessments to prioritize automation and optimization initiatives
  • Support implementation and adoption of new processes and tools, ensuring alignment with operational realities
  • Extract and analyze data from ERP, CRM, and related operational systems to support performance management
  • Build and maintain dashboards focused on KPIs, SLAs, workload, cycle time, and customer impact
  • Develop analytical models to support capacity planning, forecasting, and continuous improvement efforts
  • Translate complex data into clear, actionable insights for leaders and process owners
  • Provide recurring performance reviews and ad‑hoc analysis to support day‑to‑day decision‑making
  • Act as a trusted advisor by connecting analytics to how work actually gets done
  • Facilitate alignment across Operations, Finance, IT, and Analytics teams
  • Serve as a bridge between business needs and system solutions
  • This role is empowered to drive change-not just recommend it-with direct access to operational leadership and system owners
  • Champion initiatives that improve both employee experience and customer outcomes

Requirements:

  • Bachelor’s degree in Business, Supply Chain, Finance, Information Systems, Industrial Engineering, or a related field
  • 5+ years of experience in business analytics, operations analysis, process improvement, or similar roles
  • Proven experience supporting operational teams with defined KPIs and SLAs
  • Advanced Excel skills
  • experience with Power BI or similar BI tools required
  • Hands‑on experience querying and analyzing data from ERP and operational systems (SAP experience a plus, not required)
  • Demonstrated success leading process improvement and automation initiatives
  • Strong communication skills with the ability to translate data into operational insight
  • Lean / continuous improvement background or certification preferred

Nice to have:

  • SAP experience a plus, not required
  • Lean / continuous improvement background or certification preferred

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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