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Job Responsibility
Market Performance Reporting
Build and maintain recurring performance reports covering penetration, add rate, churn rate, and preorder cancel rate across all active markets
Track performance vs. targets and clearly communicate where we're winning, where we're not, and what's driving the gap
Prepare clean, executive-ready readouts that translate complex data into a simple narrative leaders can act on
Maintain and evolve dashboards that give stakeholders real-time visibility into market health
Analysis and Insight Generation
Go beyond the numbers — layer in demographic, socioeconomic, and competitive data to explain the why behind performance trends
Identify underperforming markets early and provide context on root causes (competitive pressure, build maturity, pricing, demographics, etc.)
Run ad hoc analysis as business questions emerge, including A/B testing, market segmentation, and opportunity sizing
Collaborate with business partners to validate findings and pressure-test assumptions before they reach leadership
Tools and Data Infrastructure
Extract, transform, and analyze data from internal sources using SQL, Power BI, Tableau, Amazon QuickSight, and Excel
Build performance models and scenario analysis using Excel — pivot tables, trend modeling, and large dataset manipulation
Develop and standardize reporting templates that the team can rely on and replicate
Engage early on new initiatives to define data and reporting requirements before systems are built
Also responsible for other duties/projects as assigned by business management as needed
Requirements
Bachelor's degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
acceptable areas of study include Business, Statistics, Economics, Data Analytics or similar degree
4 years of data analysis, business intelligence, or performance reporting experience
4 years of SQL experience with performant querying of large datasets
4 years of Tableau (or similar BI tool) dashboard development and data visualization
Advanced proficiency in Microsoft Excel and PowerPoint
Experience building presentations or reports for a senior or executive-level audience, and contributing to executive-level business reviews
Experience working with large-scale data environments (e.g., AWS Redshift, Azure, Databricks)
Experience analyzing telecommunications, broadband, or subscription-based businesses
Familiarity with competitive intelligence, market demographics, or socioeconomic data sources
Background in a startup or high-growth environment where ambiguity is the norm