Sr. Biometrics Security & Application Support, VP

Provide L2/L3 Application support for business-critical systems in production environment. Troubleshoot and resolve application, system, and integration issues. Perform incidents and change management using standard tools and processes. Support COB activities and ensure minimal downtime. Participate in problem management to identify root causes and prevent recurring issues. Document solutions and maintain internal knowledge base articles. Collaborate with developers, system administrators, and vendors to resolve issues and track to closure as a Subject Matter Expert. Support maintenance and migrations on the Authentication infrastructure. Monitor application performance and proactively address potential issues. Rotational weekend support required – once every 6 weeks