Sr. Banquets Manager Job at Marriott Bonvoy

Job Description

Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Job Responsibility

Directs and motivates team while personally providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
Maintains and applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Ensures established sanitation levels are maintained
Manages departmental inventories and maintains equipment
Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
Schedules banquet service staff to forecast and service standards, while maximizing profits
Develops lasting relationships with groups to retain business and increase growth
Sets goals and delegates tasks to improve departmental performance
Conducts monthly department meetings with the Banquet team
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
Acts as a liaison to the kitchen staff
Leads shifts and actively participates in the servicing of events as needed
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Ensures employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews comment cards and guest satisfaction results with employees
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Observes service behaviors of employees and provides feedback to individuals
Monitors progress and leads discussion with staff each period
Participates in the development and implementation of corrective action plans
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges
focuses on continuous improvement of guest satisfaction
Attends and participates in all pertinent meetings

Requirements

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the event management, food and beverage, sales and marketing, or related professional area

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Sr. Banquets Manager

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