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Scope: Core responsibilities include providing L3 technical support for customers hosted on public cloud, performing root cause analysis, driving corrective and preventive measures, collaborating with key stakeholders to understand the roadmap and support with operational readiness.
Job Responsibility:
Providing L3 technical support for customers hosted on public cloud
Performing root cause analysis
Driving corrective and preventive measures
Collaborating with key stakeholders to understand the roadmap and support with operational readiness
Automating infrastructure provisioning and CI/CD pipelines to ensure the continuous delivery and operational excellence of our applications
Collaborating with Product development teams
Leading troubleshooting efforts
Contributing to the ongoing evolution of our cloud infrastructure and deployment strategies
Requirements:
3 to 5 years of hands-on experience in Azure cloud infrastructure management
Responsible for providing L2 operational support for Azure IaaS, including incident resolution, change management, and service request handling
Flexibility to work in shift-based support rotations, manage escalations, and coordinate with Microsoft support when required
Experience working with Azure resources (VMs, Storage, Networking, Traffic manager, Application Gateway)
Familiarity with CI/CD tools such as GitHub Actions and Jenkins
Basic to intermediate scripting skills in PowerShell, Bash, or Python