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The Amgen Global Content Excellence Team Global Customer Capabilities & Innovation (GCCI) team is looking for an experienced Senior Associate, Web Strategy & Operations (WSO) to join our Global Customer Capabilities & Innovation (GCCI) group. GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Senior Associate provides integrated end-to-end program and project management to ensure successful delivery of websites and bring thought leadership and drive delivery.
Job Responsibility
Support the coordination and execution of cross-functional web programsjects across GCCI WSO, helping to ensure alignment on timelines, resources, and budgets for website launches, enhancements, and optimization initiatives
Own Support quarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals
Assist in alignment and day-to-day coordination across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders, to enable effective planning and execution of web initiatives
Oversee programoject health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare
Support the tracking and reporting of KPIs by analyzing web traffic, user behavior, and SEO metrics
Partner with stakeholders to cConduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards
Lead structuredSupport retrospectives, identifying improvement opportunities
Continuously assess and optimize the web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy
Ensure compliance with regulatory, legal, and brand standards across all web initiatives
Support regional leads with the execution of operational activities to develop and maintain compliant websites such as access management, platform configuration, and risk assessments
Requirements
Doctorate degree
OR Master’s degree and 2 years of digital or web project management experience
Or Bachelor’s degree and 4 years of digital or web project management experience
Or Associate’s degree and 10 years of digital or web project management experience
Or High school diploma / GED and 12 years of digital or web project management experience
Over all 5-9 years of experience related to the field
Nice to have
3+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives
Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives
Proficient in Program / Project Management tools such as JIRA, ServiceNow, Confluence, and Google Analytics
Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners
Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements
Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, US consumer lawsCCPA), web technologies (e.g., HTML, /CSS), and industry best practices is a plus
Experience developing detailed project documentation and translating business requirements into technical specifications
What we offer
Vast opportunities to gain experience, develop, and move up and across our global organization
A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits