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The Scrum Master (Level 4) is a hands-on Agile delivery lead responsible for enabling high-performing teams and ensuring predictable delivery of business value.
Job Responsibility
Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
Drive effective adoption of Agile and Scrum practices across teams
Coach team members, Product Owners, and stakeholders on Agile principles and ways of working
Enable teams to be self-organizing, collaborative, and high performing
Identify, track, and resolve impediments impacting delivery
Coordinate with cross-functional teams to manage dependencies, risks, and delivery timelines
Support backlog refinement and prioritization in partnership with Product Owners
Monitor sprint progress, team velocity, and delivery metrics (burndown, capacity, risks, dependencies)
Prepare and communicate sprint status, delivery insights, risks, and improvement areas to stakeholders and leadership
Maintain transparency of work through Agile tools (e.g., Jira, Confluence, Jira Align / Azure DevOps)
Ensure alignment between business objectives and team execution
Support release planning and cross-team coordination in scaled Agile environments (e.g., SAFe / ART)
Promote adherence to quality standards, compliance, and regulatory requirements
Drive continuous improvement through retrospectives, data-driven insights, and actionable outcomes
Requirements
Any degree with 4-7 years of experience in Computer Science, IT, Engineering, Business, or related field
4–7 years of experience supporting Agile software delivery teams in enterprise environments
Experience working across multiple Agile teams or scaled Agile frameworks (SAFe, LeSS)
Experience preparing Agile delivery metrics, dashboards, and leadership updates
Proven ability to: Operate as a strong individual contributor with influence beyond a single team
Manage multi-team coordination and delivery ownership
Bridge product, engineering, and governance layers
Experience working in healthcare, biotechnology, pharmaceutical, or other regulated environments
Experience supporting enterprise platform delivery (e.g., Salesforce or similar systems) including release planning and dependency management
Strong understanding of Scrum, SAFe, and Agile delivery practices
Hands-on experience in sprint execution, backlog refinement, and impediment management
Ability to analyse delivery metrics (velocity, burndown, capacity, dependencies, blockers) to drive improvements
Strong stakeholder management and communication skills across business and technology teams
Experience using Agile tools such as Jira, Confluence, Jira Align, or Azure DevOps
SAFe Scrum Master (or equivalent) – Required
Strong facilitation, coordination, and people leadership skills
Clear and concise communication with teams and leadership
Ability to manage multiple priorities in a fast-paced environment
Analytical mindset with a focus on data-driven decision-making
High accountability, ownership, and commitment to continuous improvement
Nice to have
Agile coaching, workshop facilitation, or team enablement experience
Experience working with enterprise platforms such as Salesforce
Exposure to DevOps, CI/CD, or Kanban practices
Experience working in global, matrixed organizations