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Sr Associate Medical Information

Amgen

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Location:
Japan, Tokyo

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Category:
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Contract Type:
Not provided

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Salary:

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Job Responsibility:

  • Provide balanced, accurate, and scientific medical/pharmaceutical information related to Amgen K.K. products and therapeutic areas (TAs), in response to unsolicited medical inquiries, in compliance with global SOPs and local regulations
  • Develop, update, and maintain Medical Information materials (e.g., FAQs, Interview Forms, Kusuri-no-Shiori, Data on File, etc.), ensuring appropriate version control
  • Report adverse events and product complaints related to Amgen K.K. products in accordance with internal procedures
  • Contribute to the effective management of the Medical Information Call Center to ensure the accurate and consistent provision of information
  • Support the development and maintenance of Medical Information content and digital communication channels
  • Identify, analyze, and communicate customer insights obtained from inquiries to relevant internal stakeholders
  • Ensure all Medical Information activities are conducted in compliance with local regulations, internal procedures, and industry codes
  • Collaborate with local, regional, and global cross-functional stakeholders as well as external partners to manage and enhance Medical Information operations
  • Manage the following Medical Information operations related to assigned products and therapeutic areas (TAs): Creation and maintenance of Medical Information materials
  • Provide accurate, scientific, and balanced product and TA-related information in response to inquiries in a timely and compliant manner
  • Support vendor management to ensure the quality and accuracy of responses provided by call center agents and digital channel vendors
  • Deliver appropriate training to outsourced partners
  • Monitor publications in scientific journals and congresses, and manage literature within the internal database
  • Understand internal and external customer needs and contribute to developing optimal Medical Information solutions
  • Understand both Japan and global Medical Information strategies, and contribute to localizing and executing them effectively within Japan
  • Build and maintain strong relationships with internal (local and global) and external stakeholders
  • Collaborate closely with Medical Information colleagues to standardize, maintain, and continuously improve operating procedures

Requirements:

  • Bachelor’s degree in pharmacy, life sciences, or a related field
  • At least 3 years of professional experience in a Japanese pharmaceutical company or medical information/service provider
  • Experience in Medical Information-related roles within a Japanese pharmaceutical company or a Medical Information service provider is highly preferred
  • Excellent communication skills in Japanese
  • Basic English communication skills for internal collaboration
  • Customer-oriented mindset
  • Strong compliance awareness
  • Positive and proactive attitude
  • Japanese: Native-level fluency
  • English: Ability to understand scientific literature and administrative documents (TOEIC 600+ preferred)
  • Basic IT literacy
  • Understanding of global and regional Medical Information strategies
  • Knowledge of local guidelines, policies, and regulatory/compliance requirements
  • Therapeutic area (TA) expertise in at least one of the following fields: Cardiovascular/Metabolic Diseases, Bone Health, Immunology, Neuroscience/Central Nervous System, Oncology/Hematology, or Rare Diseases
  • Familiarity with medical information resources and emerging AI-based technologies

Nice to have:

  • Master’s degree or higher degree in pharmacy or life sciences
  • At least 3 years of Medical Information-related work experience

Additional Information:

Job Posted:
December 18, 2025

Work Type:
Hybrid work
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