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The Sr. Associate IS Organizational Effectiveness Scrum Master is a leader and coach who facilitates team / ART / SRT events, processes, and supports teams in delivering value. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement. They also often participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Master/Team Coaches in the new mindset and processes. They help adapt SAFe to the organization’s needs, standardizing and documenting practices.
Job Responsibility:
Lead and manage product delivery using agile frameworks and techniques
Lead and facilitate agile events including stand-ups, sprint/PI planning, sprint/PI reviews, retrospectives, demos and backlog refinement meetings
Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops
Collaborate with cross-functional teams to identify business requirements and develop solutions that meet customer needs
Work with Product Owners, Product and Solution Management, and stakeholders to ensure strategy and execution alignment
Help the scrum teams achieve delivery acceleration focused on business outcomes by reaching higher levels of scrum maturity
Identify, escalate, and manage risks and dependencies across Teams / ART / Solution train
Coordinate with Services and support to schedule resolution of issues with released products
Foster a culture of continuous improvement within the Teams / ART / Solution Train by leading retrospectives and encouraging innovation
Monitor and report on the progress of the Team / ART / Solution Train, ensuring transparency and alignment with solution objectives
Requirements:
Master’s degree with 3 - 7 years of experience in Computer Science, Business, Engineering, IT or related field
Bachelor’s degree with 5 - 9 years of experience in Computer Science, Business, Engineering, IT or related field
Diploma with 7 - 12 years of experience in Computer Science, Business, Engineering, IT or related field
Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe)
Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align
Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors
Excellent problem-solving skills and a passion for tackling complex challenges with data
Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team
Nice to have:
Deep understanding of CRM Development/Migration, AWS Infrastructure and Integrations (MuleSoft/Databricks) in software delivery
Workshop facilitation and training experience
Certified SAFe Scrum Master or similar (preferred)
Certified SAFe RTE or similar (preferred)
Certified SAFe STE or similar (preferred)
Proficient in risk assessment, dependency management and stakeholder management including senior executives
Excellent people and project management skills
Ability to work collaboratively with cross-functional teams
Ability to manage multiple priorities successfully
Team oriented with a focus on achieving team goals