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Let's do this. Let's change the world. In this vital role you will As Sr Associate IS / Technology Business Analyst, you'll work at the intersection of science, data, and innovation. You'll collaborate with extraordinary experts across domains to build high-impact digital solutions that accelerate research, streamline operations, and empower better patient outcomes.
Job Responsibility
Collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team
Work with Product Owners, Product Managers and customers to define scope and value for new developments
Collaborate with cross-functional teams to identify data product enhancement opportunities
Perform data analysis, troubleshoot issues, and support system implementation and maintenance
Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
Develop and implement effective product demonstrations for internal and external collaborators
Maintain accurate documentation of business requirements, users stories, processes, and changes
Document and report defects and issues identified during testing, and work with development teams to resolve them
Maintain and ensure the quality of documented user stories/requirements in tools such as Jira
Requirements
Master's or Bachelor's degree with 5 - 9 years of relevant experience in Life Science / Biotechnology / Pharmacology / Information Systems
Salesforce Admin (Mandatory)
Nice to have
Proficiency in Salesforce Health Cloud / Life Sciences Cloud with clear understanding of Health Cloud / Life Sciences Cloud Data model and OOTB capabilities
Knowledge of how integrated systems work with Salesforce Health Cloud / Life Sciences Cloud
Expert level functional understanding of Salesforce CRM
Business understanding of operations of a call center within Pharma industry
Understanding of middleware based integrations
Experience of designing systems with large data volume
Fluency with Agile principles and ceremonies
A passion for applying technology to make a real-world impact
Experience with writing user requirements and acceptance criteria
Excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a solid attention to detail, and understanding of business complexity
Ability to work in a team environment, effectively interacting with others
Ability to meet deadlines and schedules and be accountable
Experience in writing requirements for development of modern technology
Experience of working as Product owner
Complete knowledge of all nuances in Product Owner role
Knowledge of Agile project management systems such as JIRA
Experience in managing product features for PI planning and developing product roadmaps and user journeys
Testing and validating user stories delivered are corresponding to business expectation
Superb communication and collaboration skills
Able to communicate technical or complex subject matters in business terms
Salesforce Advanced Administrator (Preferred)
Salesforce Service Cloud Consultant
Platform Builder
Salesforce Health Cloud Accredited Professional (Preferred)
Excellent critical-thinking and problem-solving skills
Strong communication and collaboration skills
Demonstrated awareness of how to function in a team setting