Sr Associate IS Bus Sys Analyst - Training, Communication and Client Engagement (Veeva Vault)

• Be accountable for standard feature adoption tracking across the Veeva Vault Product Teams
• Work with the analytics team to build interactive dashboards and infographics to highlight realized business value
• Perform accurate cost-benefit analysis
• Conduct ‘Feature Adoption Huddles’ with the functional Product Teams and hold ‘Release Webinars’
• Run demand intake boards, perform change impact assessments and conduct change impact workshops
• Prepare communication templates for the Enterprise Veeva stakeholders
• Craft user-friendly content such as newsletters, FAQs, announcements, and release notes
• Act as a liaison between system support and business units
• Stay up to date on Veeva Vault features, new releases and best practices
• Conduct periodic audits of the various adoption metrics
• Set up and facilitate ‘train the trainer’ and ‘end user’ training sessions
• Design, develop, and deliver training materials for Veeva Vault products
• Maintain and update training curriculum
• Closely coordinate with the analytics team to prepare recurring reports and dashboards

• Master’s degree and 3-5 years of Computer Science, IT, Communications, Lifesciences, or related field experience
• Bachelor’s degree and 5-7 years of Computer Science, IT, Communications, Lifesciences, or related field experience
• Solid experience in client engagement, training and communications, preferably in the pharmaceutical or biotech industry
• Hands-on Experience with Veeva Vault Platform and Products, Veeva Reports and Veeva configuration settings & custom builds
• Ability to translate technical concepts into clear, user-friendly training and documentation
• Strong communication & stakeholder management skills, with the ability to present insights clearly to leadership
• Willing and able to work during evening or night shifts, as required based on business requirements

• Experience with SaaS solutions, process automation or workflow management tools
• Experience supporting system rollouts or change-management in regulated environments
• Strong data visualization and storytelling skills, with the ability to translate complex data into meaningful dashboards, executive reports, and infographics
• Good understanding of managing systems and implementing projects in regulated GxP environments
• SAFe for Teams (Preferred)
• Veeva Vault Platform Administrator (Preferred)

Reasonable accommodation for individuals with disabilities