Sr. Associate Customer Experience

The Customer Experience Sr. Associate, is responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical customer interactions. This role serves as a key point of contact for customers, ensuring timely and accurate order-to-cash execution, issue resolution, and consistent service experiences across channels. The Customer Experience Sr. Associate supports Amgen’s global GCX-OTC service model by executing standardized processes, leveraging digital tools, and maintaining a strong customer-first mindset. This role contributes directly to customer satisfaction, operational excellence, and business continuity while modeling Amgen’s Values and culture.