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Capital One Logo Capital One · IT - Software Development

Sr. Associate, Business Development - Hotel Connectivity Account Manager

United States, McLean Employment contract 101100.00 - 138400.00 USD / Year · Job Posted May 29, 2026
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Job Description

The Connectivity Account Manager role will own a portfolio of hotel connectivity partners, serving as the primary point of contact for both their technical health and commercial strategy. The majority of your focus is on operational tasks, including troubleshooting critical integration issues, monitoring supplier technical performance metrics like latency and uptime, and building/maintaining dashboards and alerts. The remaining time is dedicated to strategic account management, where you will analyze opportunities for content quality improvements and own the connectivity feature roadmap by translating partner pain points into clear product requirements.

Job Responsibility

  • Support the end-to-end onboarding, certification, and rollout of new connectivity partners and features
  • Monitor supplier technical performance proactively, including availability, latency, uptime, and booking/cancellation success
  • Troubleshoot, resolve, and report integration issues, acting as the primary escalation point for partner integration issues
  • Build and maintain dashboards and alerts to detect issues early and reduce time to resolution
  • Own a portfolio of hotel connectivity partners, serving as their primary point of contact for both technical health and commercial strategy
  • Identify opportunities within your portfolio, driving content quality improvements
  • Own and maintain a connectivity feature roadmap, translating partner pain points into clear product requirements

Requirements

  • Bachelor’s Degree or military experience
  • At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
  • At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry
  • At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies

Nice to have

  • 5+ years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry
  • 1+ year of experience supporting multi-property or portfolio environments
  • 1+ year of experience onboarding new hotel partners or managing connectivity integrations

What we offer

  • performance based incentive compensation (may include cash bonus and/or long term incentives)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
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