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Sr. Associate, Account Manager - Strategic Partnerships

United States, McLean, Virginia Employment contract 111200.00 - 138400.00 USD / Year · Job Posted May 29, 2026
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Job Description

The Account Manager, Strategic Partnerships will be responsible for the day-to-day management, growth, and optimization of Capital One Travel’s portfolio of major hotel suppliers. Strategic Partnerships oversees the global hotel supply, and in this role, you will oversee a portfolio of existing accounts, onboard new partners, and be directly accountable for their performance. You will develop and execute account plans, communicate performance insights, navigate the connectivity landscape, and collaborate with internal stakeholders to maximize outcomes for your partners. This role requires a proactive, organized, and analytical individual who thrives on solving challenges, using data to prioritize, and building strong partner relationships. The ideal candidate is excited to work cross-functionally, drive measurable results, and support the fast-evolving needs of a growing travel tech company.

Job Responsibility

  • Manage a portfolio of lodging supply partners and be accountable for driving growth and performance across Capital One Travel’s distribution channels
  • Partner with the Strategic Chain team to seamlessly onboard new hotel contracts, leveraging Capital One Travel’s connectivity solutions
  • Create and deliver tailored account development plans, performance reviews, and reporting
  • Build consultative, long-term relationships with supply partners through regular and open communication
  • Analyze account performance, identify areas of opportunity, and provide actionable recommendations
  • Track partner performance and interactions in Salesforce to ensure alignment and visibility
  • Share competitive intelligence and insights on local trends, customer needs, and market dynamics
  • Take ownership of customer success initiatives, proactively resolving partner challenges
  • Serve as the main day-to-day contact for hotel partners while collaborating closely with the Hotel Supply acquisition team
  • Deliver data-driven insights and recommendations to internal account stakeholders for presentation to brand partners
  • Monitor pricing, availability, and distribution metrics to ensure partners achieve fair market share
  • Negotiate and coordinate ad hoc promotions, discounts, and marketing fund opportunities with partners

Requirements

  • Bachelor's Degree or military experience
  • At least 5 years of experience in strategic account management with global hotel chains
  • At least 3 years of enterprise sales experience and training

Nice to have

  • 7+ years of experience and a successfully proven track record in B2B sales and business development within the luxury travel or hospitality industry
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills
  • Familiarity with SQL, Tableau, or other data visualization and analysis tools

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Health, financial and other benefits

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