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The Account Manager, Strategic Partnerships will be responsible for the day-to-day management, growth, and optimization of Capital One Travel’s portfolio of major hotel suppliers. Strategic Partnerships oversees the global hotel supply, and in this role, you will oversee a portfolio of existing accounts, onboard new partners, and be directly accountable for their performance. You will develop and execute account plans, communicate performance insights, navigate the connectivity landscape, and collaborate with internal stakeholders to maximize outcomes for your partners. This role requires a proactive, organized, and analytical individual who thrives on solving challenges, using data to prioritize, and building strong partner relationships. The ideal candidate is excited to work cross-functionally, drive measurable results, and support the fast-evolving needs of a growing travel tech company.
Job Responsibility
Manage a portfolio of lodging supply partners and be accountable for driving growth and performance across Capital One Travel’s distribution channels
Partner with the Strategic Chain team to seamlessly onboard new hotel contracts, leveraging Capital One Travel’s connectivity solutions
Create and deliver tailored account development plans, performance reviews, and reporting
Build consultative, long-term relationships with supply partners through regular and open communication
Analyze account performance, identify areas of opportunity, and provide actionable recommendations
Track partner performance and interactions in Salesforce to ensure alignment and visibility
Share competitive intelligence and insights on local trends, customer needs, and market dynamics
Take ownership of customer success initiatives, proactively resolving partner challenges
Serve as the main day-to-day contact for hotel partners while collaborating closely with the Hotel Supply acquisition team
Deliver data-driven insights and recommendations to internal account stakeholders for presentation to brand partners
Monitor pricing, availability, and distribution metrics to ensure partners achieve fair market share
Negotiate and coordinate ad hoc promotions, discounts, and marketing fund opportunities with partners
Requirements
Bachelor's Degree or military experience
At least 5 years of experience in strategic account management with global hotel chains
At least 3 years of enterprise sales experience and training
Nice to have
7+ years of experience and a successfully proven track record in B2B sales and business development within the luxury travel or hospitality industry
Strong communication and collaboration skills
Strong problem solving and influencing skills
Familiarity with SQL, Tableau, or other data visualization and analysis tools
What we offer
Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)