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Baxter Logo Baxter · Human Resources

Sr. Associate – HR Operations GBS

India, Gurgaon · Job Posted May 29, 2026
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Job Description

As a Sr. Associate in HR Operations GBS, you will handle transactional tickets on Workday, ensuring SLA commitments are met while supporting employees through chats, calls, and queries across Tier 1/2. You will manage queue operations, resolve HR inquiries, and collaborate with HRBPs and onshore partners. This role places you at the heart of the employee experience, where your accuracy and responsiveness will build trust and strengthen Baxter's HR service delivery.

Job Responsibility

  • Provide customer support through chats, phone, email, or tickets on HR topics including Pre-Payroll, Staffing, Employee Data Management, Benefits, and Workday processes
  • Manage end-to-end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding
  • Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records
  • Contribute to system enhancements, UAT, automation, and continuous improvement initiatives
  • Uphold quality standards and consistently meet or exceed operational indicators.

Requirements

  • Excellent communication skills in English and Spanish
  • Hands-on Workday experience (transactions, business processes, reporting) is mandatory
  • Strong process and system orientation with proven compliance and audit management
  • Effective communication and presentation skills
  • Analytical mindset with focus on process improvement
  • automation skills are a plus
  • Customer service experience with issue-resolution mindset
  • Flexibility to work in rotational shifts (Europe & Americas)
  • Graduate in any discipline
  • 2+ years of experience in a similar role
  • Lean certification (preferred).

Nice to have

  • Lean certification (preferred)
  • automation skills are a plus
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