Sr. Appliance Repair & Maintenance Technician

• Maintain the full functionality of all residential appliances, including high-end refrigerators, ranges, dishwashers, and laundry units
• Execute high-level repairs and preventative maintenance on appliances and mechanical systems when required. Including but not limited to washer/dryer, dishwasher, microwave, refrigerators, ice makers, etc
• Manage and oversee third-party appliance vendors to ensure repairs are completed efficiently and according to Villatel standards
• Perform final "punch" inspections on appliances and appliance-related repairs to guarantee the home is guest-ready
• Conduct occasional training sessions for the M&E team on basic appliance troubleshooting and proper maintenance to prevent common failures
• Serve as the subject matter expert for all appliance-related work orders and preventative maintenance tracking within Breezeway
• Maintain a meticulous record of work orders and inventory levels for pool chemicals, spare parts, and tools
• Function as a highly-skilled, hands-on technician in the field, independently completing maintenance and engineering tickets across all disciplines as needed, including Plumbing, Electric, and HVAC
• Maintain full accountability for the timely and accurate execution of assigned work orders, ensuring all residential and facility repairs meet Villatel’s standards of operational excellence
• Coordinate with Dispatch and the MOD to ensure urgent maintenance tickets are prioritized and resolved efficiently

• Minimum of 5-7 years of hands-on experience in residential or commercial maintenance, with a heavy emphasis on appliance repair
• Proven expertise in specialized trades (HVAC, Electrical, Plumbing) with the ability to troubleshoot complex mechanical issues
• Strong project management and the ability to oversee vendor performance on specialized repairs
• Ability to work a flexible schedule, including weekends and on-call rotations
• Must have a valid driver’s license and the ability to travel between local sites or vendor offices as needed

Fluency in Spanish is a major plus to assist in communicating with a diverse team