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Under moderate supervision, provide excellent and efficient customer service to VWR customers. Provides preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration to analytical instruments; HPLC, GC, Spectrophotometer, electronic, and mechanical equipment. The incumbent does installation and trains customers in the equipment use at customer sites, along with technical training on products. Incumbent travels throughout the territory and provides technical expertise for the effort of the region. Services provided comply with manufacturer and industry guidelines. · Document and report all repairs and product failures. When applicable, provide recommendations on equipment and improvements. Help with the development of preventative maintenance procedures for the division.
Job Responsibility:
Travels to customer site to provided services (installations, maintenance or calibrations)
Adapts equipment and technology to serve user needs
Provides technical support to customers related to instrumentation
Document and report all repairs and product failures
Provide equipment and improvements recommendations
Help with the development of preventative maintenance procedures, IQ, OQ and PQ for the division
Executes sequence of testing and calibration program for instruments and equipment according to blueprints, schematics, technical manuals, standards operating procedures and other specifications
Diagnoses equipment failures (breakdowns) and repairs per manufacturers guidelines
Performs preventative and corrective maintenance of test apparatus and peripheral equipment
Confers with clients, group leader, and other technical workers to assist with equipment installation, maintenance, and repairs techniques
Analyzes and converts test data, using mathematical formulas, and reports results and proposed modifications
Sets up test equipment and conducts tests on instruments and equipment
Disassembles and reassembles instruments and equipment, using hand tools, and inspects instruments and equipment for defects
Sketches plans for developing jigs, fixtures, instruments, and related nonstandard apparatus
Modifies performance and operation of component parts to specifications, using test equipment and precision instruments
Conducts tests and inspections of products, services, or processes to evaluate quality or performance
Consults with clients on a regular basis regarding usage, placement and potential future needs of the equipment
Recommends corrective actions to the customer when needed
Trains customer on how to use the equipment
Maintains technical skills through ongoing manufacturer’s certification and continuing education
Performs other duties as assigned
Requirements:
Bachelor’s/ Associate’s degree in Electronics, Instrumentation or Chemistry preferred
3 years related technical experience required
Experience in preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration to analytical instruments
HPLC, GC, Spectrophotometer, electronic, and mechanical equipment
Knowledge of machines and tools, including their designs, uses, repair and maintenance
Analytical skills – Understands the implications of new information for both current and future problem-solving and decision-making