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Job Responsibility
Provide expert technical support in infrastructure services, responding to complex issues and inquiries
Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks
Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance
Collaborate with the team to improve infrastructure efficiency and resolve technical challenges
Participate in the development of infrastructure documentation, including incident reports and configuration details
Apply deep technical knowledge to address complex infrastructure-related problems
Follow established best practices and standards in infrastructure service delivery
Apply critical thinking and technical skills to find solutions to infrastructure issues
Requirements
Bachelor's degree in a relevant field or equivalent combination of education and experience
5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
Proven experience in infrastructure technology analysis
Proficiencies in data analysis and problem-solving
A continuous learner that stays abreast with industry knowledge and technology
Nice to have
An advanced degree in a relevant field is a plus
Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus