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T-Mobile Logo T-Mobile · Human Resources

Sr Analyst, Commissions

United States, Overland Park Employment contract 64000.00 - 115500.00 USD / Year · Job Posted May 26, 2026
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Job Description

This role is essential for ensuring accurate and efficient commission payouts through day-to-day operational support, issue resolution, and process analysis and improvement within commission operations. It primarily involves supporting commission operations through research and resolution of commission-related inquiries, analyzing issues, and identifying process improvements to enhance operational effectiveness. The role is distinguished by its responsibility to liaise between internal partners including systems, testing, reporting, and human resources compensation design, while serving as a key point of contact for frontline support teams. Success is measured by the accuracy of commission payouts, timely resolution of issues, and effective collaboration across functions. The work directly impacts organizational financial accuracy and supports employee compensation satisfaction through reliable commission management.

Job Responsibility

  • Analyze commission processes and support day-to-day commission operations, with a primary focus on researching and resolving commission-related inquiries, identifying improvements and ensuring accurate commission payouts
  • Lead and support projects related to commission operations to enhance process efficiency
  • Serve as a liaison between frontline support teams, internal partners including systems, testing, reporting, and compensation design teams
  • Validate system data loads and commission payouts, conducting impact assessments and researching and resolving payout issues, including exception-based adjustments and inquiries
  • Provide analytical support to management and program teams, including research and resolution of commission-related inquiries and identification of trends to inform process improvements
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • High School Diploma/GED (Required)
  • 4-7 years Operations or Commissions experience (Required)
  • Operations or Commissions experience (Required)
  • Demonstrated analytical experience (Required)
  • Strong attention to detail (Required)
  • Excellent written and verbal communication skills
  • effectively communicate with all levels of employees and management (Required)
  • Ability to meet tight deadlines and prioritize competing demands (Required)
  • Ability to influence others (Preferred)
  • Ability to work independently and with a team (Required)
  • Change Management experience (Preferred)
  • Process Improvement experience (Preferred)
  • Working knowledge of SQL (Required)
  • Proficient in Microsoft Excel (Required)
  • Solid understanding of multiple system development life-cycle mythologies (Preferred)
  • Understanding of business process and system process within multiple knowledge areas (Preferred)
  • Wireless Telecom experience (Preferred)
  • Previous experience in customer escalations (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Ability to influence others
  • Change Management experience
  • Process Improvement experience
  • Solid understanding of multiple system development life-cycle mythologies
  • Understanding of business process and system process within multiple knowledge areas
  • Wireless Telecom experience

What we offer

  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free, year-round money coaches
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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