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Baxter Logo Baxter · Finance

Sr Analyst, Collections

Chile, Santiago · Job Posted February 14, 2026
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Job Description

As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring.

Job Responsibility

  • Maintaining a given portfolio of customers and improving cash collection by reducing the aging
  • Identifying, resolving, and collecting past due invoices
  • Balancing accounts as needed
  • Providing excellent internal and external customer service
  • Completing daily activities as prioritized by GetPaid
  • Contacting customers on delinquent accounts for resolution and payment and recording all activities in GetPaid notes
  • Understanding customer profiles and their related sensitivities
  • Communicating account delinquency information to respective Sales personnel
  • Resolving unidentified payments and A/R related Disputes
  • Reviewing credit limit and risk issues with the Credit Supervisor and making recommendations
  • Maintaining daily Pending Order and On-Hold reports
  • Issuing requests for refunds of cash on account or credit memos as needed
  • Reviewing Dispute documentation and assigning the Dispute to the appropriate internal owner
  • Entering notes into Get Paid
  • Contacting customers regarding unidentified Disputes
  • Contacting internal owners for resolution of Disputes
  • Collaborating with internal departments (Pricing, Customer Service, Marketing, Sales) to research and assist in payment
  • Handling the Dispute (GetPaid) email box
  • Identifying repetitive issues and communicating those to the accurate owners
  • Developing strong proven understanding of customer base and company interpersonal structure
  • Aiding in training and operations
  • Participating in performance reviews
  • Meeting past due and DSO targets
  • Raising sophisticated accounts to supervisor
  • Supporting the training and improvement in execution effort

Requirements

  • Bachelor's degree in Finance, Accounting, or a related field
  • Minimum of 3 years of experience in commercial collections
  • Proven knowledge of accounts receivable and dispute management processes
  • Strong proficiency in Microsoft Office suite

Nice to have

  • Experience in collections with the Chilean Government a plus
  • English B2 or higher preferred
  • Proficient in JDE and GetPaid preferred
  • Experience in collections operational improvements preferred

What we offer

  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
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