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The person in this position must have enough knowledge of the Commercial Operations policies to answer all the inquiries under their responsibility. It is a requirement that the person must be organized, proactive, analytical and be able to work under pressure. We seek talent who has passion for operational productive work in a high-performance, fast paced environment. The individual should have a strong passion for innovation, eagerness to learn, good judgement, perception capacity, ability to work under pressure, and being "team" minded are crucial. It is meaningful for this person to nurture positive relationships within the team. It’s also required to have good communication and customer service skills, full command of the English language to provide the best support.
Job Responsibility:
Accountable to ensure right DAC/WAC and Contract Pricing is connected to Distributors
Act as a liaison between Baxter and the Wholesalers and Distributors at the Costa Rica Chops Team and the trade team, pricing, sales, etc.
Accountable for handling the Accounts Receivable between Baxter and the Trading Partner
Ensure the A/R Ledger is accurate and up to date and that credit/rebills and/or write offs are done at the time analysis is complete
Accountable for Analyze and sending Discrepancy Reports, Resubmissions, Unit Trending, Agreement Maintenance, settlements with the Wholesalers/Distributors
Work with field to ensure that all “missing traces” are resolved in a timely manner and engage with the management team to resolve any issues that may arise with their specific wholesaler or distributor
Reconcile and Troubleshoot Credit and Rebills and/or write offs resulting from the Accounts Receivable Analysis
Serve as SMEs on planning and execution, process documentation, training, launch, support, and stabilization as the need arises
Keep an open communication (verbal and written) the Team Members as well with the leadership team
Provide outstanding Customer Service to all internal/external customers
Support as backup for any other activity required in the team, based on previous training plans, by the Supervisor
Responsible for contributions to and/or creations of standard operating procedures and the maintenance of those procedures
Analyze research, make recommendations and implement solutions of business issues and opportunities along with the Supervisor and Manager
Ad-hoc reporting and requests as well as special requests from the business
Closely track the Metrics to ensure that the targets are achieved
Assist Supervisor in monitoring Debit Memos throughout the month and addressing customer concerns within the team, and as required
Run Error Daily reports and monitoring, providing support to the team
Requirements:
Bachelor’s Degree in Finance, Accounting, Economics or related field required
Demonstration of key finance proficiencies and qualifications and typically 3 + years of proven experience with operations
Fully bilingual (English / Spanish) as a requirement B2