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Sr Analyst, Channel Operations

Costa Rica, Heredia · Job Posted March 22, 2026
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Job Description

The person in this position must have enough knowledge of the Commercial Operations policies to answer all the inquiries under their responsibility. We seek talent who has passion for operational productive work in a high-performance, fast paced environment.

Job Responsibility

  • Ensure right DAC/WAC and Contract Pricing is connected to Distributors
  • Act as a liaison between Baxter and the Wholesalers and Distributors
  • Handle the Accounts Receivable between Baxter and the Trading Partner
  • Analyze and sending Discrepancy Reports, Resubmissions, Unit Trending, Agreement Maintenance, settlements
  • Work with field to ensure all “missing traces” are resolved
  • Reconcile and Troubleshoot Credit and Rebills and/or write offs
  • Serve as SMEs on planning and execution, process documentation, training, launch, support, and stabilization
  • Keep an open communication with Team Members and leadership
  • Provide outstanding Customer Service
  • Support as backup for any other activity required
  • Responsible for contributions to and/or creations of standard operating procedures
  • Analyze research, make recommendations and implement solutions of business issues
  • Ad-hoc reporting and requests
  • Closely track the Metrics to ensure targets are achieved
  • Assist Supervisor in monitoring Debit Memos and addressing customer concerns
  • Run Error Daily reports and monitoring

Requirements

  • Bachelor’s Degree in Finance, Accounting, Economics or related field required
  • 3 + years of proven experience with operations
  • Fully bilingual (English / Spanish) as a requirement B2
  • Excel proficiency (Intermediate/Sophisticated)
  • Strong analytical and problem-solving skills
  • Organized, proactive, analytical and be able to work under pressure
  • Good communication and customer service skills
  • Full command of the English language

Nice to have

  • Passion for innovation
  • Eagerness to learn
  • Good judgement
  • Perception capacity
  • Team minded

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