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Sr analyst, c2c

https://www.baxter.com/ Logo

Baxter

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Location:
Mexico , Ciudad de México

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Collections SR Analyst is responsible for maintaining their given portfolio of customers and improving cash collection by reducing the aging. Specific responsibilities include: identifying, resolving, and collecting past due invoices, balancing accounts as needed, and providing excellent internal and external customer service.

Job Responsibility:

  • Maintaining a given portfolio of customers and improving cash collection by reducing the aging
  • Identifying, resolving, and collecting past due invoices
  • Balancing accounts as needed
  • Providing excellent internal and external customer service
  • Completing daily activities as prioritized by GetPaid
  • Contacting customers on delinquent accounts for resolution and payment and recording all activities in GetPaid notes
  • Understanding customer profiles and their related sensitivities
  • Communicating account delinquency information to respective Sales personnel
  • Resolving unidentified payments and A/R related Disputes
  • Reviewing credit limit and risk issues with the Credit Supervisor and making recommendations
  • Maintaining daily Pending Order and On-Hold reports
  • Issuing requests for refunds of cash on account or credit memos as needed
  • Reviewing Dispute documentation and assigning the Dispute to the appropriate internal owner
  • Entering notes into Get Paid
  • Contacting customers regarding unidentified Disputes
  • Contacting internal owners for resolution of Disputes
  • Collaborating with internal departments (Pricing, Customer Service, Marketing, Sales) to research and assist in payment
  • Handling the Dispute (GetPaid) email box
  • Identifying repetitive issues and communicating those to the accurate owners
  • Developing strong proven understanding of customer base and company interpersonal structure
  • Aiding in training and operations
  • Participating in performance reviews
  • Meeting past due and DSO targets
  • Raising sophisticated accounts to supervisor
  • Supporting the training and improvement in execution effort

Requirements:

  • Bachelor's degree in Finance, Accounting, or a related field
  • Minimum of 3 years of experience in commercial collections with the Mexican Government (a MUST)
  • Proven knowledge of accounts receivable and dispute management processes
  • Strong proficiency in Microsoft Office suite
  • English B2 or higher preferred
  • Proficient in JDE and GetPaid preferred
  • Experience in collections operational improvements preferred

Nice to have:

  • English B2 or higher
  • Proficient in JDE and GetPaid
  • Experience in collections operational improvements
What we offer:
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer

Additional Information:

Job Posted:
January 26, 2026

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