Sr Analyst, Application Support, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

46988.00 - 112200.00 USD / Year

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Job offer has expired

Job Description:

The Sr Analyst, Application Support role will be responsible for supporting our Level I associates, clinic and service end users by providing ongoing training, functionality, and workflow guidance. Troubleshoot, report, and escalate bug or defect incidents to our Sr. Associate II, EMR Software Support team member or Level 3 Application Analysts. Success requires high levels of problem solving ability, a high degree of resourcefulness, and excellent communications skills.

Job Responsibility:

Oak Street internal expert on clinical and service team workflows
Manual lab result submissions to patient charts
EMR production, test, dev account creation for new users
Provide remote support to all OSH clinics through a ticketing system along with other team members
Identify project issues and possible enhancements to resolve or escalate, as appropriate
Review and test changes, interfaces, and enhancements with each planned EMR upgrade
Maintain constant communication with clinics for feedback
On-Call rotation duty
Other duties as assigned

Requirements:

Bachelor’s Degree or equivalent work experience
2+ years experience with technical troubleshooting and problem-solving
Strong presence, interpersonal and communication skills
A problem-solving orientation with a flexible and positive attitude
Incredible level of organization and reliability
US work authorization
Someone who embodies Heart At Work Behaviors

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 29, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Sr Analyst, Application Support

CVS Health

Location:United States

Category:IT - Administration

Contract Type:Not provided