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AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Quick Customer Success Team (Q-CST) members leverage their deep knowledge of AWS services and market trends in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Amazon Quick Strategists are dynamic professionals who architect and propel customer success, expertly guiding organizations from initial proof-of-concept to full-scale production implementation of Amazon Quick. These visionaries excel at crafting strategic roadmaps that expand Amazon Quick's footprint across the enterprise, driving innovation and efficiency. With a strong executive presence, they skillfully navigate interactions with internal leadership (VPs, Directors) and diverse stakeholders, while rapidly building trust with Account Teams and customers at all levels, from Enterprise Architects to C-Suite executives. As technology specialists with keen business acumen, they possess the unique ability to identify high-impact use cases, quantify value, and drive measurable ROI, positioning them as indispensable partners in their customer' digital transformation journeys. Strategists orchestrate contractual agreements, align customer expectations, and ensure flawless delivery of solutions. This hybrid role combines AWS expertise, hands-on building skills, and cross-industry business acumen. Ideal candidates are customer-obsessed professionals who seamlessly blend technical expertise with strategic insight to drive outcomes, while maintaining a strong commitment to continuous learning and growth.
Job Responsibility
Lead comprehensive generative AI transformation programs from sales to delivery, partnering closely with customers to drive successful adoption, implementation, and measurable business value realization
Orchestrate high-level discussions on complex, industry-specific business and technical concepts, fostering alignment among C-suite executives, line managers, and technologists
Design and facilitate engaging workshops that bridge customer technical and business teams, showcasing the transformative potential of Amazon Quick and our Gen AI offerings to uncover high-impact business value opportunities
Support delivery teams with hands-on programming, blocker remediation, escalations, and ideating and delivering custom solutions when needed
Cultivate and maintain strong, trusting relationships with both customers and internal stakeholders including the Generative AI Innovation Center, solutions architects, service teams, business development, marketing, industry specialists, partners and regional organizations
Stay informed on Amazon Quick service updates and advancements in generative AI technology through continuous learning and industry engagement
Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutions
Requirements
8+ years of cloud architecture and solution implementation experience
7+ years of external or internal customer facing, complex and large scale project management experience
8+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
Nice to have
7+ years of working with or evaluating AI systems experience
7+ years of highly scalable systems experience
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Experience with vertical industry sales and delivery work of contemporary services and solutions
Experience in business development including complex agreements with integrators and ISVs
Experience with international sales and delivery work with global F500 enterprise customers and partners