Sr. AI Engineer

Lead the evolution of T-Mobile’s Agentic Next Best Action (ANBA) capabilities—powering intelligent, real-time decisioning and enabling the next best customer experiences at scale. Design and optimize agentic AI systems that determine and execute the most effective next action for each customer interaction, while shaping seamless, personalized experiences. Leveraging techniques such as prompt engineering, fine-tuning, retrieval-augmented generation (RAG), and tool-integrated reasoning, you’ll build AI that dynamically orchestrates workflows, invokes APIs, and adapts decisions based on context and intent. Work across engineering, product, and business teams to embed ANBA-driven intelligence into production systems—delivering proactive, outcome-oriented experiences that improve customer satisfaction and business results. This role is critical to advancing T-Mobile’s AI capabilities from traditional automation to autonomous, decision-driven systems that continuously learn and optimize both actions and experiences.