This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an AI Deployment Manager, you will lead the end-to-end delivery lifecycle of autonomous AI systems for our enterprise customers. Unlike traditional software, agentic AI involves non-deterministic logic and complex multi-step reasoning. You will lead a 'Deployment Pod' consisting of Forward Deployed Engineers and AI Deployment Engineers to ensure our agents don't just 'talk,' but actually 'do' work safely and effectively. Your mission is to manage the RAID (Risks, Assumptions, Issues, Dependencies) of autonomous systems, ensuring that every deployment has clear guardrails, measurable KPIs, and high user adoption.
Job Responsibility:
Pod Leadership: Orchestrate a cross-functional team (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems
Scoping & Discovery: Work with customers to map their manual business processes (e.g., 'Inbound Lead Qualification') into structured agentic 'Skills' and 'Tasks'
Risk & Guardrail Management: Lead the 'Safety Review' of every deployment. Ensure agents have clear limits on their authority (e.g., 'The agent can draft an email but cannot hit 'Send' without human approval')
Evaluation & UAT: Define the 'Gold Dataset' (the ground truth) for User Acceptance Testing. Manage the process of 'grading' AI performance to ensure the agent meets the customer's accuracy requirements before go-live
Integration Coordination: Oversee the mapping of agent tool-calling to connectors (CRM, ERP, Billing systems), ensuring security and data privacy standards are met
Change Management: Partner with customer business leads to help showcase the value of our Agents to increase adoption
Ensure Success: Define success criteria, capture appropriate data, and report out on successes and failures
Requirements:
5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI
AI Literacy: understand the difference between a simple Chatbot and an Agent, comfortable discussing 'Context Windows,' 'Hallucination Rates,' and 'Inference Costs'
Agile/Hybrid Mastery: experience running sprints in a world where AI logic can be unpredictable, know how to pivot when an agent's reasoning path fails during testing
Stakeholder Management: ability to explain to a non-technical customer why an AI made a specific 'mistake' and how the team is adding a 'control' to prevent it
Scrappy: thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
Culture Builder: contribute to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun
Experience deploying chatbots or voice bots at >10K daily conversations
Contributions to open‑source AI agent frameworks
What we offer:
Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection
Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success