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Dialpad Logo Dialpad · IT - Software Development

Sr. AI Deployment Manager

United States, Austin · Job Posted February 14, 2026
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Job Description

As an AI Deployment Manager, you will lead the end-to-end delivery lifecycle of autonomous AI systems for our enterprise customers. Unlike traditional software, agentic AI involves non-deterministic logic and complex multi-step reasoning. You will lead a 'Deployment Pod' consisting of Forward Deployed Engineers and AI Deployment Engineers to ensure our agents don't just 'talk,' but actually 'do' work safely and effectively. Your mission is to manage the RAID (Risks, Assumptions, Issues, Dependencies) of autonomous systems, ensuring that every deployment has clear guardrails, measurable KPIs, and high user adoption.

Job Responsibility

  • Pod Leadership: Orchestrate a cross-functional team (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems
  • Scoping & Discovery: Work with customers to map their manual business processes (e.g., 'Inbound Lead Qualification') into structured agentic 'Skills' and 'Tasks'
  • Risk & Guardrail Management: Lead the 'Safety Review' of every deployment. Ensure agents have clear limits on their authority (e.g., 'The agent can draft an email but cannot hit 'Send' without human approval')
  • Evaluation & UAT: Define the 'Gold Dataset' (the ground truth) for User Acceptance Testing. Manage the process of 'grading' AI performance to ensure the agent meets the customer's accuracy requirements before go-live
  • Integration Coordination: Oversee the mapping of agent tool-calling to connectors (CRM, ERP, Billing systems), ensuring security and data privacy standards are met
  • Change Management: Partner with customer business leads to help showcase the value of our Agents to increase adoption
  • Ensure Success: Define success criteria, capture appropriate data, and report out on successes and failures

Requirements

  • 5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI
  • AI Literacy: understand the difference between a simple Chatbot and an Agent, comfortable discussing 'Context Windows,' 'Hallucination Rates,' and 'Inference Costs'
  • Agile/Hybrid Mastery: experience running sprints in a world where AI logic can be unpredictable, know how to pivot when an agent's reasoning path fails during testing
  • Stakeholder Management: ability to explain to a non-technical customer why an AI made a specific 'mistake' and how the team is adding a 'control' to prevent it
  • Scrappy: thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
  • Culture Builder: contribute to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun

Nice to have

  • Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP)
  • Telephony stack knowledge (WebRTC, SIP, SBCs)
  • Experience deploying chatbots or voice bots at >10K daily conversations
  • Contributions to open‑source AI agent frameworks

What we offer

  • Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential
  • offices designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection
  • exceptional culture, recognized repeatedly as a certified Great Place to Work
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