Sr Accounts Receivable Manager

• Oversee overall collections financial performance, including cash flow, Days Sales Outstanding (DSO), and bad debt for ARS
• Develop and implement strategic initiatives to improve cash flow and reduce DSO
• Analyze team metrics to identify trends
• lead discovery projects to ensure adherence to established methods and practices, and implement remediation plans as needed
• Serve as Business Process Owner (BPO) for ARS receivables functions, ensuring alignment with ROI, productivity, and compliance goals
• Manage invoicing processes for large, multi-location clients, including the ability to consolidate billing across multiple sites, ensure accuracy in complex account structures, and coordinate with client finance teams to resolve discrepancies efficiently
• Provide oversight of daily collections operations, ensuring accuracy and timeliness
• Monitor daily workloads to ensure resolution of all items in a timely and accurate manner
• Create and maintain detailed workflow documentation for processes and procedures
• Develop and deliver meaningful reporting and insights for senior-level management
• Ensure timely escalation and notification of potential write-offs to appropriate stakeholders
• Provide leadership, planning, and direction for all areas of responsibility
• Establish and maintain quality measures, departmental standards, and service level agreements (SLAs)
• Conduct regular assessments of job functions to ensure alignment between staff roles and responsibilities
• Promote professional development through staff education and skill enhancement opportunities
• Maintain departmental SLAs and ensure consistent service delivery
• Collaborate with corporate counsel, external attorneys, and trade organizations as needed
• Maintain continuous communication with internal departments to address priorities and resolve shortfalls
• Continuously evaluate and improve processes and procedures
• coordinate and implement changes as necessary
• Oversee staffing, onboarding, and training for assigned functional areas
• Evaluate associate performance and make recommendations for annual merit increases
• Manage and support frontline supervisors, providing coaching, performance feedback, and development opportunities to ensure effective leadership and team performance
• Perform other duties as assigned that are reasonably within the scope of the responsibilities listed above

• Proven experience in developing and delivering collections training programs
• Familiarity with managing large transactional data sets
• Proven experience managing invoicing processes, including the ability to consolidate billing across multiple sites and ensure accuracy in complex account structures
• Hands-on experience with invoicing through procurement systems such as Ariba, Coupa, and Oracle
• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Strong analytical and problem-solving capabilities
• Exceptional interpersonal skills for effective collaboration with internal and external stakeholders
• Customer-focused approach with the ability to handle inquiries in a friendly, courteous, and timely manner
• Advanced proficiency in Microsoft Office Suite, particularly Word and Excel
• Experience with Oracle Accounts Receivable (AR) is preferred
• Ability to prioritize tasks and meet tight deadlines in a fast-paced environment
• Capable of working independently and collaboratively within a team setting
• Bachelors preferred

Experience with Oracle Accounts Receivable (AR) is preferred