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Sr. Account Manager

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Cencora

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

88700.00 - 126940.00 USD / Year
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Job Description:

The Sr. Account Manager is responsible for being a Subject Matter Expert for the Account Management team while continuing to develop, maintain long lasting and profitable relationships with large strategic health system customers.

Job Responsibility:

  • Responsible for being a Subject Matter Expert for the Account Management team while continuing to develop, maintain long lasting and profitable relationships with large strategic health system customers
  • Act as the primary point of contact for the assigned customers
  • Responsible with understanding the customers’ needs, strategic initiatives, focus on issue resolution and delivering a positive experience for customers
  • Responsible for partnering with the Health Systems and Specialty Services sales team and shared stakeholders to ensure issue resolution and service is achieved at the customer level
  • Lead team initiatives and look for opportunities for process improvements and efficiencies for other team members
  • Focus on current customer value realization, retention, satisfaction, operational / solution adoption, and utilization to achieve operational excellence within the managed customer
  • Develop and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal customer experience
  • Develops and maintains a strong base of working knowledge of the Hospital System customers and markets
  • Operationalizes customer servicing requirements including serving as a point of escalation
  • Works with Sales and Account Management team on to proactively develop and implement an annual skill development plan
  • Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal stakeholders
  • Plans, executes, problem solve and monitors initiatives that have direct impact to internal functional teams and/or external customers
  • Proactively identifies best practices/initiatives to scale or apply to other like Health System owned customers to drive growth / improve customer experience
  • Asked to pilot new programs, solutions, reports, dashboards and initiatives within their current customer segment
  • Evaluates interaction trends and proactively develops and implements improvement programs
  • Develops & maintains customer-specific documentation to support account management
  • Ensure customers are aware of any changes to offerings related to processes and procedures
  • Develop, lead, and drive operational solutions to customers, solicit feedback and actionable inputs internally/externally
  • Collaborates with other teams to develop Health System specific initiatives
  • proactively identifies potentials risk(s)
  • develops and implements strategies to mitigate identified risks
  • manages issue resolution process
  • Prepares and participates in comprehensive customer quarterly business reviews in partnership with sales
  • Communicate effectively with both internal and external senior-level management
  • Provides back-up coverage to support Management while they are out of the office and act as a point of escalation for team members
  • Must be willing to travel (including overnight travel) as required to effectively manage geographic territory
  • also, must travel to events such as conferences, national and regional sales meetings as required
  • Act as a mentor and Subject Matter Expert for our new hires and help with facilitating training for our onboarding program
  • Lead the Sales & Support training rotation program
  • Performs related duties as assigned

Requirements:

  • Requires broad training in fields such as business administration, project/program management, healthcare management, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or related experience
  • 5+ years of directly related and progressively responsible experience
  • Previous experience working with Health Systems
  • Strong verbal and written communication, strategic planning, and project management skills
  • Ability to communicate effectively both orally and in writing
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Strong customer service skills
  • Demonstrated consultative skills and ability to effectively facilitate groups to consensus
  • Demonstrates a proactive “can do” attitude
  • Excellent follow-through skills
  • Demonstrated project management skills, including the ability to lead, manage, & support multiple projects with diverse scope in a cross-functional environment
  • Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
  • Strong leadership skills and ability to lead a team effectively when asked
  • Advanced knowledge within the Hospital Systems market
What we offer:
  • Medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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