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Sr. Account Manager, Commercial Card

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Citizens Bank

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Location:
United States , New York, New York ▼

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

140000.00 - 165000.00 USD / Year
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Job Description:

Sr. Account Manager, Commercial Card. The Account Manager (AM) is accountable for the card relationship and growth for an assigned portfolio of Commercial Card clients. This role is responsible for deepening card relationships, increasing spend, protecting existing revenue, and expanding product feature adoption. The AM's objective is to evolve clients from transactional card users into high-value, long-term partnerships by delivering creative problem solving, proactive portfolio management, differentiated service, and measurable growth outcomes. The Account Manager partners closely with Treasury Relationship Managers, Relationship Bankers, Product, Operations, and Client Services to ensure strong client satisfaction, risk management, and sustainable portfolio growth.

Job Responsibility:

  • Develop and drive growth strategy for portfolio of commercial card customers
  • Drive incremental revenue through cross-sell, usage (use-case) expansion, and optimization campaigns
  • Serve as primary card relationship owner and SME
  • Maintain deep understanding of client goals, spend behavior, pain points, and growth blockers
  • Own overall client card satisfaction
  • Act as escalation point beyond Client Payment Services (CPS)
  • Drive QBRs and executive level discussions
  • Monitor spend trends, attrition risk, and credit constraints
  • Intervene early with optimization or retention strategies

Requirements:

  • 10+ years' experience in commercial card, commercial banking, payments, or account management
  • Strong understanding of Commercial Card programs and economics
  • Strong communication and analytical skills
What we offer:
  • Annual discretionary bonus
  • Medical, dental and vision coverage
  • Retirement benefits
  • Maternity/paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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