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As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas!
Job Responsibility:
Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
Sell amusement park tickets
Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
Maintain property key control
Stock the Market
Maintain inviting lobby
Respond to emergency situations by following hotel protocol
Facilitate fire and life safety procedures
Requirements:
Charismatic attitude and spirit to serve
Ability to operate a computer and learn the property management system
Previous hotel front desk experience required
Have independent problem solving skills and sense of urgency
Ability to work as a team in a fast-paced environment
Ability to remain calm during emotionally charged situations
Good judgement and a commitment to safety
Ability to work and interact with people from diverse backgrounds
Availability to include some weekdays, weekends, evenings, and holidays
Must be 18 or older
Nice to have:
Previous Marriott experience a plus
What we offer:
FREE admission to Carowinds and other Six Flags parks
FREE tickets for friends and family
10% discounts on food and 20% discounts on merchandise
Work with people from here, near, and from all over the world