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SpringHill Suites Front Desk - Seasonal

United States, Charlotte Employment contract 15.00 USD / Hour · Job Posted February 14, 2026

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Job Description

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas!

Job Responsibility

  • Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
  • Sell amusement park tickets
  • Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
  • Maintain property key control
  • Stock the Market
  • Maintain inviting lobby
  • Respond to emergency situations by following hotel protocol
  • Facilitate fire and life safety procedures

Requirements

  • Charismatic attitude and spirit to serve
  • Ability to operate a computer and learn the property management system
  • Previous hotel front desk experience required
  • Have independent problem solving skills and sense of urgency
  • Ability to work as a team in a fast-paced environment
  • Ability to remain calm during emotionally charged situations
  • Good judgement and a commitment to safety
  • Ability to work and interact with people from diverse backgrounds
  • Availability to include some weekdays, weekends, evenings, and holidays
  • Must be 18 or older

Nice to have

Previous Marriott experience a plus

What we offer

  • FREE admission to Carowinds and other Six Flags parks
  • FREE tickets for friends and family
  • 10% discounts on food and 20% discounts on merchandise
  • Work with people from here, near, and from all over the world
  • Exclusive associate-only events

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