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Datacentric is a trailblazer in global sports technology, where your skills will enhance the creation of immersive experiences for sports fans worldwide. Established in 2001, Datacentric operates at the intersection of the sports and media, industries, delivering top-tier technology solutions to sports federations, media companies, consumer platforms, and operators to drive business growth. Partnered with prestigious organizations such as the NBA, ATP, NHL, MLB, NASCAR, FIFA, UEFA, Bundesliga, AFC and Conmebol, we cover nearly a million events annually across all major sports. As part of our team, you'll leverage our extensive industry relationships and expertise to innovate and elevate the sports fan experience. Moreover, through our Integrity Services division, you'll contribute to promoting an integrity-driven environment that safeguards the sports industry. If you're ready to embrace a pivotal role in transforming the sports industry and reimagining the sports fan experience, explore our exciting career opportunities at Datacentric.
Job Responsibility:
Handle queries from B2B clients in a fast and efficient manner, always aiming for the highest possible standard of service
Ensure queries are answered in a timely and consistent way
Build an in-depth understanding of our sports data products and of each team’s responsibilities within the Unit, knowing who does what and when to involve them
Escalate internal and external technical issues through the correct channels, tracking them throughout their life-cycle and keeping stakeholders informed
Requirements:
Experience in a Support or Customer Service role preferred, ideally within the sports industry, or strong motivation to grow into this area
Solid understanding of the sports industry and key concepts (or a clear willingness to learn quickly)
Excellent communication skills in English – both written and verbal – with the ability to explain complex topics clearly and professionally
Comfortable working under pressure in a fast-moving environment, prioritising tasks and taking action without delay
Flexibility to work on a shift basis, including weekends and occasionally night shits, in line with sports schedules
Confident using Microsoft Excel and Word
able to work with data, reports and internal tools
Proactive, curious and solution-oriented, with a strong sense of ownership for client queries and internal follow-ups
What we offer:
A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
Clearly pre-defined shift schedules with collaborative/inclusive planning
Growth-focused work environment with flexibility
Global Employee Assistance Programme
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience)
Structured onboarding process program and online training videos