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Splash Assistant Manager

United Kingdom, Bognor Regis · Job Posted June 15, 2026
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Job Description

The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the front-line team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.

Job Responsibility

  • Support the day-to-day management & operation of the resort swimming pool and water-based facilities
  • Ensure a safe, clean and engaging environment for guests & team
  • Lead the front-line team
  • Maintain compliance with health and safety standards
  • Help deliver a high-quality guest experience
  • Support daily operation of all pool and water feature areas
  • Ensure adequate lifeguard and team coverage
  • Assist in planning rotas aligned to occupancy and demand
  • Monitor poolside standards including cleanliness, water quality and presentation
  • Respond quickly to operational issues
  • Support delivery of poolside activities, sessions and guest experiences
  • Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation
  • Carry out and review risk assessments and safe systems of work
  • Monitor water testing regimes and ensure records are maintained
  • Support emergency response procedures and incident management
  • Ensure all team members hold valid qualifications and training
  • Support audits, inspections and compliance checks
  • Supervise and support lifeguards and pool team members
  • Provide coaching, training and performance feedback
  • Support recruitment, onboarding and ongoing training
  • Manage shift briefings and ensure clear communication
  • Address day-to-day people issues
  • Promote a positive, inclusive and safety-first culture
  • Ensure a welcoming, safe and enjoyable environment for all guests
  • Handle guest queries and complaints professionally
  • Monitor guest feedback and support improvements
  • Ensure accessibility and inclusion standards are met
  • Support stock control for pool chemicals, equipment and uniforms
  • Assist with budgets and cost control
  • Maintain accurate records for training, incidents and compliance
  • Support maintenance planning with facilities teams
  • Deputise for the Pool Manager when required

Requirements

  • NPLQ (or equivalent lifeguard qualification)
  • Experience in a leisure or pool environment
  • Experience supervising or leading a team
  • Strong understanding of pool safety and operations
  • Good communication and organisational skills
  • Ability to work shifts including evenings/weekends
  • Confident decision-making in fast-paced environments
  • Safety-first mindset
  • Visible and supportive leader
  • Calm under pressure
  • Guest-focused
  • Team player
  • Attention to detail
  • Proactive and organised

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