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The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the front-line team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.
Job Responsibility
Support the day-to-day management & operation of the resort swimming pool and water-based facilities
Ensure a safe, clean and engaging environment for guests & team
Lead the front-line team
Maintain compliance with health and safety standards
Help deliver a high-quality guest experience
Support daily operation of all pool and water feature areas
Ensure adequate lifeguard and team coverage
Assist in planning rotas aligned to occupancy and demand
Monitor poolside standards including cleanliness, water quality and presentation
Respond quickly to operational issues
Support delivery of poolside activities, sessions and guest experiences
Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation
Carry out and review risk assessments and safe systems of work
Monitor water testing regimes and ensure records are maintained
Support emergency response procedures and incident management
Ensure all team members hold valid qualifications and training
Support audits, inspections and compliance checks
Supervise and support lifeguards and pool team members
Provide coaching, training and performance feedback
Support recruitment, onboarding and ongoing training
Manage shift briefings and ensure clear communication
Address day-to-day people issues
Promote a positive, inclusive and safety-first culture
Ensure a welcoming, safe and enjoyable environment for all guests
Handle guest queries and complaints professionally
Monitor guest feedback and support improvements
Ensure accessibility and inclusion standards are met
Support stock control for pool chemicals, equipment and uniforms
Assist with budgets and cost control
Maintain accurate records for training, incidents and compliance
Support maintenance planning with facilities teams
Deputise for the Pool Manager when required
Requirements
NPLQ (or equivalent lifeguard qualification)
Experience in a leisure or pool environment
Experience supervising or leading a team
Strong understanding of pool safety and operations
Good communication and organisational skills
Ability to work shifts including evenings/weekends
Confident decision-making in fast-paced environments