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Genuine Parts Company Logo Genuine Parts Company · IT - Software Development

Specialty Solutions Software Engineer II

United States, Birmingham · Job Posted May 27, 2026
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Job Description

Under general supervision, the Software Engineer II provides advanced technical support and development for enterprise applications, serving as a Level 4 (L4) escalation point for complex system issues. This role designs, develops, configures, and supports software solutions while partnering with business stakeholders to improve operational effectiveness. This position plays a key role in supporting enterprise systems within a manufacturing and distribution environment, with primary responsibility for Microsoft Dynamics 365 Finance & Operations (F&O), including Supply Chain Management, Production Control, Time and Attendance, and Asset Management (including warranty tracking, maintenance history, and preventative maintenance). This role also provides limited support for Microsoft Dynamics 365 Customer Engagement (CE), including Field Service.

Job Responsibility

  • Serves as Level 4 (L4) escalation support for enterprise applications, resolving complex technical and functional issues that cannot be resolved by Level 1–3 support teams
  • Performs advanced root cause analysis across integrated systems and implements sustainable corrective solutions
  • Leads technical troubleshooting efforts for Microsoft Dynamics 365 F&O, including Supply Chain Management, Production Control, Time and Attendance, and Asset Management
  • Provides architectural and advanced configuration support within D365 F&O to ensure system stability, scalability, and performance
  • Collaborates with business stakeholders in manufacturing and distribution operations to translate functional requirements into technical solutions
  • Designs, develops, and enhances customizations, extensions, integrations, workflows, and reports within D365 F&O
  • Oversees and supports integrations between D365 F&O and other enterprise systems
  • Provides limited but knowledgeable support for Dynamics 365 CE, including Field Service functionality and integrations
  • Reviews and approves code changes, configuration updates, and deployment activities
  • Leads system upgrades, patching efforts, and regression testing to ensure business continuity
  • Establishes and maintains technical documentation, knowledge base articles, and support standards
  • Recommends system improvements aligned with manufacturing and distribution business objectives
  • Mentors junior engineers and support staff and provides technical guidance as needed
  • Performs other duties as assigned

Requirements

  • Typically requires a bachelor’s degree in computer science, software engineering, information systems, or a related field and two (2) to five (5) years of related experience, or equivalent experience
  • You must be eligible to work in the US without Visa Sponsorship

Nice to have

  • Supporting enterprise systems in manufacturing and distribution environments
  • Hands-on configuration and development within Microsoft Dynamics 365 Finance & Operations
  • Supply Chain Management and Production Control processes
  • Time and Attendance systems
  • Asset Management systems including warranty tracking, maintenance history, and preventative maintenance
  • Experience with integrations between ERP and other enterprise systems
  • Exposure to Microsoft Dynamics 365 Customer Engagement (CE), including Field Service

What we offer

  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation, sick, and holiday pay
  • Flexible Working Schedules
  • Wellbeing Programs
  • Learning Opportunities
  • Community Engagement
  • Paid Parental Leave
  • Pet Insurance
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