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This position is responsible for the successful project execution of customer service tasks across APAC region. To act as a representative for best operational practices within the group, the individual will be involved in planning, implementing of projects for clients and company initiatives, review and proactively suggest improvements to relevant offices.
Job Responsibility:
Improve process gap for offices in Asia Pacific
Plan and execute start-up projects for relevant offices to meet customer expectations
Assist network with technical support
Responsible as the specialist in the identification, assessment and resolution of complex issues
Responsible for short-term and long-term service assignments
Act as primary point of contact for selected key account and attend meetings where required
Partner with Quality Assurance to ensure quality standards and compliance are met
Build ad hoc reporting and analyze data on customer inquiries, responses and feedback so as to develop customer service analytics and trends
Assist in training for client specific projects
Assist Customer Service/Operations managers with technical support including training, reporting and analysis on behalf of internal and external stakeholders
Perform other work-related relevant duties assigned
Requirements:
2 years in logistics / freight forwarding customer service is ideal