Specialty Pharmacy Technician

• Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously
• Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon
• Benefits Investigation: Review patient insurance for affordability
• Financial Assistance: Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance
• Prior Authorization Assistance: Demonstrate ability to assist in prior authorization process by gathering necessary documentation, completing forms, and communicating with healthcare providers and insurance companies to obtain approval for medications
• Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes
• Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues
• Medication Dispensing: Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision
• Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments
• Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist
• Team Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication
• Training: Participate in training of new staff
• Program Continuity: Oversees continuity of pharmacy processes and adherence to clinical and specialty programs and policies. Participate in quality improvement projects, as deemed relevant and approved by manager
• Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills
• Perform related duties as assigned

• Minimum of two (2)+ years directly related and progressively responsible pharmacy experience
• Ability to communicate professionally and effectively both orally and in writing
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional interpersonal and communication skills, with ability to effectively address patient issues and collaborate with healthcare providers
• Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
• Strong organizational skills
• attention to detail
• Familiarity with prior authorization process and insurance verification
• Good analytical skills
• Commitment to maintaining patient confidentiality and privacy
• Experience in using pharmacy software systems and electronic health records

Bachelor's degree program preferred

• Medical, dental, and vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities