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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Coordinate and process prescription orders from intake through fulfillment
Conduct refill outreach and support adherence programs for specialty patients
Schedule and coordinate medication deliveries, including time-sensitive and specialty shipments
Submit and follow up on prior authorization requests with third-party payors
Perform benefits investigation and support copay assistance programs
Communicate with patients receiving specialty medications, providers, and insurance companies to resolve access barriers
Accurately document patient interactions and maintain records in pharmacy systems
Triage inbound calls and provide high-touch, patient-centered service
Collaborate cross-functionally to ensure seamless patient care and therapy continuity
Requirements:
Active MA Pharmacy Technician license/registration
Certified Pharmacy Technician (CPhT/ExCPT)
4–5 years of pharmacy experience required
Experience working with patients receiving specialty medications
Experience with submission of prior authorization requests to third-party payors
Strong communication, organization, and problem-solving skills
Ability to manage multiple tasks and systems in a fast-paced environment
Nice to have:
Four-year degree in a healthcare-related field, or a four-year degree with relevant healthcare experience
Knowledge of specialty disease states including Transplant, Hepatitis C, Infectious diseases (HIV), Oncology, and other specialty therapies
Experience in specialty pharmacy, insurance coordination, or patient support programs