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Specialty Collections Officer

Australia, Newcastle Employment contract · Job Posted May 14, 2026
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Job Description

We currently have an opening to join our specialty collections/ payments team in our Newcastle office. We’re looking for high performing individuals with a background in customer service. This role covers inbound and outbound calls, emails and text messages to service our customers. We are happy to train you if you don't have any experience in collections or call center work.

Job Responsibility

  • Managing email communications and inbound and outbound calls efficiently
  • Managing the assessment, reconciling and collection activities of customer accounts
  • Effectively manage our litigation and insolvency portfolio
  • Assist with payment-related team escalations
  • Locating delinquent customers and reviewing documentation
  • Ensuring timely management of costs incurred
  • Acting as the first point of contact for third-party payment providers
  • Remain compliant with Collection Guidelines while promptly addressing customer dissatisfaction
  • Other specialty tasks as required
  • Contributing positively to the MONEYME culture and act in accordance with our values

Requirements

  • Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
  • Represent MONEYME in an honest, ethical and professional manner
  • Ability to clearly present views and information
  • Ability to communicate technical information clearly
  • Not afraid to seek out input from others and share ideas to achieve best outcome
  • Ability to monitor non-verbal cues and adapt where necessary
  • Ability to refer to MONEYME's policies when making decisions and make recommendations to process enhancements based on policy knowledge
  • Ability to identify issues that may hinder the completion of tasks and find appropriate solutions

What we offer

  • Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
  • 3 days paid community service and volunteering leave per year
  • 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
  • Quarterly champion awards and reward trips
  • Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc
  • Private Health insurance discounts
  • Novated lease options
  • Team social events, massages in the office, free coffee and much more

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