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Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. The Specialty Beauty Advisor – Lancôme (SBA – Lancôme) is responsible for maximizing sales in the Lancôme brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards, including cleanliness and replenishment. They represent the image, products and culture of Ulta Beauty and the Lancôme brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
Job Responsibility:
Maximize sales in the Lancôme brand (including color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs
Assist guests in the selection and purchase of merchandise
Maintain overall store standards, including cleanliness and replenishment
Represent the image, products and culture of Ulta Beauty and the Lancôme brand to the Ulta Beauty guest
Support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards)
Meet or exceed Lancôme brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink
Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services
Perform makeup applications, skincare analysis, and product demonstrations with guests
Stay current on available prestige training to drive category performance
Book appointments for and support the execution of services and in-store events
Build and maintain strong customer relationships and active contact with a growing customer list for Lancôme brand sales
Inform all guests about current promotions, events, and services within the store
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Maintain prompt, regular attendance
Contribute to an inclusive and collaborative environment
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests
Maintain strong relationships with Lancôme brand partners through participation in required trainings and the execution of in-store events and promotions
Collaborate with managers and associates throughout the store to help grow the business
Regularly participate in ongoing training
Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards
Adhere to the Ulta Beauty and Lancôme brand dress code
Maintain outstanding store operational standards
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipment
Protect company assets by following loss prevention best practices and providing exceptional guest service
Execute other operational tasks as directed
Requirements:
High school diploma is preferred
Cosmetology or demonstrator license where required by state law
Cosmetics artistry experience preferred
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong verbal communication and interpersonal skills
Work a flexible schedule to include days, evenings, weekends, and holidays
Attend brand sponsored trainings
Frequent mobility during shift
Frequent standing, bending, pulling, pushing, reaching, and twisting during shift
Continuous lifting and/or moving up to 10 lbs. during shift
Continuous coordination and manipulation of objects during shift