Specialized Servicing Manager, Wells Fargo

Wells Fargo

Location:
United States, Irving

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Manager in Lending Servicing Operations as part of Commercial Banking Operations supporting Equipment/Lender line of business.

Job Responsibility:

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support and engage key stakeholders and business partners associated with customer service
identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
interpret and develop standards and goals for customer service
collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
interact directly with external customers
manage allocation of people and financial resources for customer service
mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice to have:

Strong knowledge and hands-on experience with equipment/vendor finance products and/or Commercial Banking products
proven leadership and people management experience in relationship management or operational functions
experience as a process or control owner
experience leading a fast paced, demanding, and deadline driven production environment
ability to provide leadership by coaching, training, and mentoring
ability to build strong relationships with external clients
strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams at varying levels in the organization
proven track record in driving process improvements, automation, and efficiency initiatives
excellent communication, problem-solving, and decision-making skills
MS Office – Excel and PowerPoint
Bachelor's degree in business, finance, or related field
advanced degree

What we offer:

Willingness to work on-site at the stated location on the job opening
ability to work a hybrid work schedule – 3 days in office / 2 days remote

Additional Information:

Job Posted:
September 11, 2025

Expiration:
September 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Specialized Servicing Manager