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Uap Inc. Logo Uap Inc. · IT - Administration

Specialized IT Support Technician

Canada, Montréal · Job Posted June 15, 2026
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Job Description

Do you want to play a key role in the technological performance of store operations? As a senior technical reference within the Store Support team, you will handle complex incidents and actively contribute to the stability, evolution, and optimization of the technology environments used daily in our stores.

Job Responsibility

  • Analyze, diagnose, and resolve critical incidents (software, hardware, network)
  • Act as the technical escalation point for Level 1 Support
  • Ensure certification, configuration, and deployment of in-store IT equipment
  • Manage equipment inventory and collaborate with vendors
  • Participate in testing, validation, and deployment of new technology solutions
  • Prioritize interventions based on operational impact
  • Document solutions and recommend improvements

Requirements

  • Diploma or degree in Computer Science or a related field
  • 3 to 5 years of experience in IT support (POS, retail store, or distribution center environment)
  • Experience with a ticketing system (ideally ServiceNow)
  • Excellent communication skills in both French and English, written and spoken
  • Strong expertise in Linux (administration, services, log analysis, performance)
  • Good understanding of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN)
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