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Randstad Logo Randstad · IT - Administration

Specialized IT Consultant

Canada, Toronto 484.74 - 521.51 CAD / Day · Job Posted July 05, 2026
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Job Description

As a Specialized IT Consultant, you will provide critical Tier 2 subject matter expertise to support complex financial and materials management systems. You will be responsible for triaging and resolving service requests, incidents, and problem tickets while maintaining high levels of responsiveness. Acting as a key liaison between users and technical teams—including Database and Network Administrators—you will identify application defects, conduct root cause analysis, and ensure all activities align with established service management processes.

Job Responsibility

  • Provide daily ongoing subject matter expertise for Microsoft Great Plains, BSSI Health Financial Management (HFM), and Logibec Materials Management System (MMS)
  • Manage the full lifecycle of service requests, incidents, and problem tickets using specialized ticketing applications
  • Balance regularly scheduled support activities with urgent, unscheduled requests, ensuring high sensitivity to timelines and client needs
  • Facilitate communication between end-users and specialized technical teams, including System Administrators, Privacy Specialists, and Software SMEs
  • Identify application defects and perform complex troubleshooting and root cause analysis to resolve technical issues
  • Follow established Service Management protocols while identifying opportunities to improve support workflows and system efficiency
  • Ensure all support activities adhere to legislative requirements regarding information protection and accessibility standards

Requirements

  • Advanced proficiency in Microsoft Great Plains (2016, 2018), Logibec MMS, and BSSI HFM
  • 5+ years of experience in supporting remote clients and a strong understanding of Service Management processes
  • Proven experience triaging, prioritizing, and categorizing tickets within tools like Footprints
  • 2+ years of experience in the healthcare industry, with an understanding of information protection and privacy legislation
  • Excellent problem-solving and decision-making abilities with a focus on root cause analysis
  • Superior interpersonal skills, including the tact and diplomacy required to manage sensitive client needs effectively
  • Proficiency in MS Office Suite (Teams, Excel, PowerPoint) and knowledge of AODA compliance
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