Specialized Debt Solutions Manager

• Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable
• Work with a team of professionals that provide a boutique service offering for individuals with high income tax debt or high levels of unsecured debt
• Assisting with the negotiations of complex filings between a client and their respective creditors
• Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates
• Striving to improve against metrics and increase conversion rates while balancing this with the need to ensure client satisfaction
• Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients
• and showing compassion and empathy while guiding the clients through their options
• Developing, maintaining and applying the learned knowledge of our specialized industry
• Working closely with all support functions to ensure optimal employee and client journeys are accomplished
• Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings
• When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal
• Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues
• Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships
• Handling communication of significant issues with clients
• Attending training, team meetings, and Farber events as required
• Developing a positive perception of the Farber brand in the market

• Post-secondary degree or diploma with a focus in Sales, Business, Finance, or a related field
• 5+ years of experience in insolvency as a client facing advisor
• Familiarity with various insolvency engagements including Division I Proposals
• Currently enrolled in or interest in enrolling in the Chartered Insolvency and Restructuring Professional designation is an asset
• Motivated to succeed while maintaining highly professional and ethical standards, high personal standards of integrity, honesty, empathy and trustworthiness
• Strong interpersonal skills with an ability to connect and empathize with others
• Excellent time management skills to ensure clients’ needs are being actively heard and met
• A quick learner with strong problem-solving skills and the ability to identify solutions to meet specific individual needs
• Excellent verbal and written communication skills
• High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
• Strong organizational skills and the ability to operate with a sense of urgency and focus.

Currently enrolled in or interest in enrolling in the Chartered Insolvency and Restructuring Professional designation is an asset

• Flexible work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts