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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Specialized Account Engineer

United States, Hawaii 69100.00 - 158900.00 USD / Year · Job Posted June 16, 2025
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Job Description

The Specialized Account Engineer role involves delivering support solutions, applying technical expertise, and maintaining customer satisfaction, primarily working from home with daily on-site requirements and occasional travel between islands and to Guam.

Job Responsibility

  • Break-Fix support to replace, repair, install, support and maintain systems
  • apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
  • integrate technical knowledge and business understanding to create solutions for customers
  • resolve single- and cross-technology incidents independently
  • work with team members to resolve unusually complex or cross-technology incidents
  • proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • apply company solutions to meet highly complex customer needs
  • identify additional services that could lead to future service revenue growth
  • provide technical consulting during contract renewal discussions
  • build and maintain strong relationship up to senior management level in assigned accounts
  • design and deliver support solutions using specific industry knowledge and expertise
  • assist in managing delivery of industry support solutions
  • lead Customer Expectation management as part of escalation process
  • lead cross-team or large programs/projects
  • coach or guide junior consultants

Requirements

  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
  • Top Secret clearance required
  • daily on-site work required
  • thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • broad knowledge of corporate organization, job, and policies
  • comprehensive business, technical or functional knowledge at an expert level
  • communicate tactfully with diplomacy up to senior management levels within an organization
  • active listening skills and ability to adjust messages to audience level
  • problem-solving skills (proactive, reactive and creative)
  • able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
  • well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
  • provide suggestions for operational efficiencies

What we offer

  • Health and wellbeing benefits
  • personal and professional development programs
  • unconditional inclusion for all team members
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