Specialized Account Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Hawaii

Category:
IT - Administration

Contract Type:
Not provided

Salary:

69100.00 - 158900.00 USD / Year

Save Job

Apply Position

Job Description:

The Specialized Account Engineer role involves delivering support solutions, applying technical expertise, and maintaining customer satisfaction, primarily working from home with daily on-site requirements and occasional travel between islands and to Guam.

Job Responsibility:

Break-Fix support to replace, repair, install, support and maintain systems
apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
integrate technical knowledge and business understanding to create solutions for customers
resolve single- and cross-technology incidents independently
work with team members to resolve unusually complex or cross-technology incidents
proactively and reactively look for solutions to prevent problems from occurring in team/technology area
apply company solutions to meet highly complex customer needs
identify additional services that could lead to future service revenue growth
provide technical consulting during contract renewal discussions
build and maintain strong relationship up to senior management level in assigned accounts
design and deliver support solutions using specific industry knowledge and expertise
assist in managing delivery of industry support solutions
lead Customer Expectation management as part of escalation process
lead cross-team or large programs/projects
coach or guide junior consultants

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Top Secret clearance required
daily on-site work required
thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
broad knowledge of corporate organization, job, and policies
comprehensive business, technical or functional knowledge at an expert level
communicate tactfully with diplomacy up to senior management levels within an organization
active listening skills and ability to adjust messages to audience level
problem-solving skills (proactive, reactive and creative)
able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
provide suggestions for operational efficiencies

What we offer:

Health and wellbeing benefits
personal and professional development programs
unconditional inclusion for all team members

Additional Information:

Job Posted:
June 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Specialized Account Engineer